Returns & Exchanges
RETURNS POLICY
You can access our returns portal here:
We have a 30-day return policy from the order date. Returns cannot be accepted after this time. Proof of purchase must be provided for all returns.
Refunds
Refunds are available; however, a $10 refund processing fee will be deducted from the refund amount.
Exchanges & Store Credit
Store credit or an exchange can be provided for eligible returns.
The customer is responsible for paying all return shipping costs and must include a pre-paid post satchel if wishing to exchange an item. If a pre-paid satchel is not included, you will be invoiced for the postage cost. This may delay the processing of your return.
Please ensure you send your return goods via a traceable method of postage, as we cannot be responsible for items that are lost in transit.
Condition of Returned Items
All returned goods must be in the same condition as when you received them. Items must not have been:
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Washed or worn
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Marked with makeup
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Marked or damaged in any way
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Scented with perfume, deodorant or other fragrances
Items that do not meet these requirements may not be accepted for return.
SALE items are not eligible for return unless otherwise required by Australian Consumer Law.